NANT REFUND AND CANCELLATION POLICIES
Cancellation notification for in-person and livestream registration must be made in writing (fax or e-mail are acceptable) and received (not postmarked) by March 13, 2023. Cancellations communicated before the deadline result in full refunds, less $100 administrative processing fee. Cancellations received after March 13, 2023, will not be refunded, nor will no-shows. Substitutions made in writing before March 13, 2023, are permitted without penalty. Please allow up to 3 weeks after the conference for any refunds.
In-person registration fees may be transferred to one-day livestream registration and refunded the difference when transfer is requested in writing before March 13, 2023. Livestream registration fees may transfer to in-person registration before March 13, 2023, subject to availability and payment of additional corresponding registration fees.
NANT reserves the right to substitute faculty or to cancel, modify, substitute, or reschedule sessions because of speaker availability or other circumstances that are unforeseen or beyond the control of NANT. NANT reserves the right to cancel this program due to unforeseen circumstances, in which case a full refund will be given to participants. NANT will not be responsible for travel expenses incurred by the participant in the unlikely event that the program is canceled. NANT shall assume no liability (other than refund stated above) whatsoever in the event this conference is canceled, rescheduled, or postponed due to a fortuitous act, Act of God, unforeseen circumstance, or any other event that renders performance of this conference impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: illness, war, fire, extreme weather, or other emergency. NANT reserves the right to adopt a Covid safety policy should the need arise.
If you have any questions, please email us at [email protected].
If unforeseen circumstances prevent NANT from delivering the program in person, participants will have the option to transfer their registration to the alternate program delivery method.
WAIVER AND RELEASE POLICY
In consideration of my participation in the Event, I, on behalf of myself, my heirs, representatives, executors, administrators, and assigns, HEREBY DO RELEASE NANT, its officers, directors, employees, volunteers, agents, representatives and insurers, from any causes of action, claims, or demands of any nature whatsoever including, but in no way limited to, claims of negligence, which I, my heirs, representatives, executors, administrators and assigns may have, now or in the future, against NANT on account of personal injury, property damage, death or accident of any kind, arising out of or in any way related to my participation in the Event, however, the injury or damage occurs.
I further certify that I am of lawful age (18 years or older) and otherwise legally competent to sign this agreement, and that I have legal capacity to act in this matter. I further understand that the terms of this agreement are legally binding and certify that I am signing this agreement, after having carefully read it, of my own free will.
NANT COMPLAINT POLICY
It is the policy of the National Association of Neonatal Therapists (NANT) to respond to customer complaints, disputes, and issues swiftly and to take each complaint seriously. NANT promotes a quick, decisive, and accurate response to all inquiries, questions and concerns brought to our attention.
All complaints must be filed in writing (email or handwritten) and sent to the NANT Customer Support Specialist, Kristie Passage, at [email protected].
The NANT Customer Support Specialist is responsible for responding within 72 hours M-F to written complaints. She will draft responses to customers/members and the Director of Operations will be cross copied on all responses. NANT will keep a central file of complaints and responses for one year from the registered complaint.
Any complaints not resolved to the satisfaction of the customer/member will be dealt with by the Director of Operations within 72 hours M-F.